DELIVERY & RETURNS

Orders

Orders may be placed online at melisgoral.com at any time.  A Melis Goral Jewelry representative will confirm all orders with an expected delivery date.  
If an item is in stock and available for shipping it will be sent immediately.  If an item is not in stock it will be made to order and the item will usually take 10 days to deliver.  A Melis Goral Jewelry representative will contact you with an estimated delivery date.  If an item is made sooner than expected, it will be shipped immediately and you will be notified.
Orders placed during holiday seasons or when there is a high volume of orders can take longer than the allotted time window.  A sales representative will notify you if the production time is longer than usual.
Melis Goral Jewelry reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by the company.
If you have a specific question regarding availability, sizing, or anything else, please contact our sales representative at info@melisgoral.com

Shipping

Melis Goral Jewelry ships locally and internationally free of charge.
Please be aware that all orders will require a signature on delivery. Please keep this in mind when giving your delivery address (home or work) and for high value items we always recommend using your billing address.
Once a product is shipped, standard delivery time is 1-3 working days in Turkey and five to seven working days in other countries.
For international shipments outside the Turkey, all import duties, sales taxes or other import costs, incurred at the point of entry into the destination country are the under responsibility of the Melis Goral Jewelry. 

Returns and Exchange

Unworn jewellery is eligible to be returned or exchanged within 14 days of receipt.   All custom pieces (including personalisation such as engraving) and bespoke orders are final sale and cannot be returned or exchanged.  If you have a question as to what defines a custom piece or bespoke order please contact iclal@melisgoral.com
Please be aware that all costs incurred in shipping returns are the responsibility of the customer. Duty reclaims on returns are also the responsibility of the customer and we will endeavour to aid you with any required paperwork.
We kindly ask that you return items in their original ‘Melis Goral Jewelry’ packaging.
All of our jewellery is checked and packaged by hand in Istanbul, Turkey to ensure the highest standard.
Full details of our return policy and final sale items can be found in our terms and conditions.

Repairs

At Melis Goral Jewelry quality and craftsmanship is of our utmost concern. If you should experience the need for repair on any piece of Melis Goral Jewelry please contact info@melisgoral.com. Please include your name, address, order number and repair issue. You will be provided with a repair authorization number which must be clearly labelled on the package.
Melis Goral Jewelry guarantees a warranty period of 12 Months from the date of purchase. We will only accept repairs for items purchased on melisgoral.com. Repairs for items purchased at one of our retailers or third-party online stores must be returned through the original point of purchase, and their warranty will apply.
Proof of purchase will be required to validate our warranty. Melis Goral Jewelry’s Warranty covers manufacturing and material defects for current branded products only and purchased directly on melisgoral.com. Warranty only covers damages that are not caused by accident, inappropriate use or normal wear and tear.
Depending on the damage, it will either be repaired or replaced with an item of equal value.
All items outside the Warranty period will incur an additional charge.